policies

processing time: orders are typically processed and shipped within 3-5 business days.
shipping within the US: i ship from texas using standard shipping services. delivery times usually take 3-7 business days after your order is shipped.
international shipping: i ship worldwide! delivery times for international orders can vary depending on the destination but generally take 1-4 weeks after shipping. buyers are responsible for any customs fees, taxes, or import duties that may apply.
tracking: all orders include tracking information, which will be sent to you once your order has shipped.
delays: please note that unexpected delays with carriers or customs can sometimes happen.

i want you to be happy with your order. if something isn’t right, i’m here to help under these conditions.

damaged or defective items: please let me know within 7 days if your order arrives with any damage or defects. i can offer a replacement or a refund, whichever works best for you.
wrong or missing items: if there’s an issue with what you received (like the wrong product or missing items), reach out within 7 days, and i will make it right by sending the correct items or issuing a refund.

contact me: to start a refund process, email me at aenovizshop@gmail.com with your order number and details about the issue. if your item is damaged or defective, i may ask for photos to help resolve the problem.
return items: if a return is needed, i’ll provide shipping instructions. please use a trackable shipping service, as buyers are responsible for the cost of return postage.
refund approval: once i receive and inspect the returned item, i’ll let you know if the refund is approved. if approved, the refund will be issued to your original payment method and may take 5-10 business days to show up on your statement.